Adlite Silver IT Support solution
Initial re-configuration of existing network and PC’s including
- Speed and cable test – rectify any issues with the cat5 cabling
- Make suggestions on obvious improvements
- Analyse all client PC’s and update: service packs, auto updates, virus and malware updates
- Look at the backup routines
- Check all licensing is up to date
Server configuration checks
- Check all active directory is being used by all users
- Clarify user permissions
- Look and check exchange and backups to mail box
- Mailbox and e-mail maintenance and re training
- Configure home directories and retrain for proper usage
Remote access
- Configure remote access where applicable – using VPN and Terminal services
- Suggest other ways of achieving the most secure method
- Client permissions to be set and explained
Support service package
- Discuss with client the levels of support they can expect with choosing Adlite
- Install and train staff with the Adlite help desk software
- Explain the methods of the support contract
Gearing for disaster recovery
- Set up recovery PC incase any internal problems occur and continuous work can occur
- Implement and test backup routines
- Perform a total loss recovery trial